Shipping policy
Shipping Information:
At Josista Sensory Online, we're committed to getting your sensory toys and autism-friendly products to you safely and promptly.
Orders are usually dispatched by the next business day. During busy periods, dispatch may take a little longer - we’ll let you know if this is the case. If you wish to query a delivery please contact us at sales@josistasensory.com.au. Orders are generally dispatched within 1-2 business days unless there is a sale, special event or holiday period.
For Australian standard shipping, please allow 3-15 business days for delivery. You will be sent an email with tracking so you can keep an eye on your order. We ship our orders using Australia Post. Once dispatched, we do not take responsibility for packages lost or misplaced in transit. We recommend contacting Australia Post if you have concerns regarding the status of your order.
Processing Time:
Orders are typically processed same day, however during busy periods this can be within 1-3 business days.
NDIS Orders:
For NDIS plan-managed or self-managed participants: NDIS orders are not processed until after payment is received. We will provide you with an NDIS-compliant invoice so you can arrange payment with your plan manager or from your plan, then your item will ship once payment is received.
Orders within Australia
DURING BLACK FRIDAY AND CYBER MONDAY PROMOTIONS WE WILL BE CHARGING SHIPPING. WE ARE SORRY, AS A SMALL BUSINESS WE ARE ONLY ABLE TO DO SO MUCH - WE HOPE OUR WONDERFUL CUSTOMERS WILL UNDERSTAND
We offer free standard shipping on all retail orders outside of these sales with a total cost over $100 within Australia.
Orders below $100:
Standard Shipping (Parcel Post — 3–15 business days)
| Order Weight | Cost |
|---|---|
| Up to 500g | $11.50 |
| 500g – 1kg | $14.99 |
| 1kg – 3kg | $18.99 |
| 3kg – 5kg | $22.99 |
| 5kg – 10kg | $34.50 |
Express Shipping (1–4 business days)
Available for orders up to 3kg.
| Order Weight | Cost |
|---|---|
| Up to 500g | $14.50 |
| 500g – 1kg | $19.00 |
| 1kg – 3kg | $23.50 |
Express Post is not available for orders over 3kg due to carrier costs. Please contact us at sales@josistasensory.com.au if you have an urgent requirement and we'll do our best to help.
Free Standard Shipping on orders over $100 🎉
International Orders
International shipping rates are dependent on the country and sent via Australia Post. Please allow up to 15-20 business days for delivery. Please note that your destination may have taxes and/or duties for goods shipped to you. These charges are the full responsibility of the customer and will not be refunded or returned by www.josistasensory.com.au. Best to contact your local postal service if you have any queries on additional charges into your country.
Order Tracking:
All orders are sent with tracking. You'll receive a tracking number via email once your order has been dispatched.
Print-on-Demand Items:
Custom printed apparel items are made to order and may take an additional 3-5 business days before shipping.
Returns & Refunds
If for any reason you are not completely satisfied with your purchase we offer a 14 day exchange from the time you receive the goods. Please email us at sales@josistasensory.com.au within 14 days if you are not satisfied with your purchase so that we can resolve any problems.
For any faulty or damaged products (caused by manufacturer error), we will offer a replacement item or refund to the value of the product.
For change of mind, you will be offered a store credit or refund to the purchase value of the product. You must return products at your own cost, unused and in original condition.
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law.
Questions?
If you have any questions about your order or shipping, please contact us sales@josistasensory.com.au.