Frequently Asked Questions
Frequently Asked Questions
NDIS Invoicing
Can you provide invoices for NDIS plan-managed or self-managed participants?
Yes! We can provide invoices that meet NDIS requirements for both plan-managed and self-managed participants. To ensure your invoice includes all the necessary information, please provide us with the following details when placing your order or via email after purchase:
- Participant's full name
- NDIS number
- Plan manager details (if plan-managed) including business name and contact information
- Relevant NDIS support category or line item number (we can help you with this if you are unsure)
- Any specific invoice requirements from your plan manager
Please contact us with this information and we'll issue a compliant invoice for your records and claims.
General Questions
What types of products do you sell?
We specialize in sensory toys and autism-friendly products designed to support children with sensory needs. Our range includes DIY Calm Down Bottles, therapy tools, sensory toys, and supportive apparel.
Do you ship throughout Australia?
Yes, we ship to all Australian locations.
Shipping Rates
- Standard Shipping — $9.95 flat rate
- Express Shipping — $14.95 flat rate
- Free Standard Shipping on orders over $120
How long will my order take to arrive?
- Orders are processed and packaged same day, during busy periods it can be within 1–3 business days
- Standard Shipping typically takes 3–8 business days once dispatched
- Express Shipping typically takes 1–4 business days once dispatched
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with tracking information.
What is your return policy?
Items must be unused and in original condition and packaging for returns. Please note that custom printed apparel items cannot be returned unless defective or incorrect. Contact us for specific return requests.
Do your prices include GST?
Yes, all prices displayed include GST where applicable.
How can I contact you?
You can reach us through the contact us form on our website or via the contact details provided in your order confirmation.
